Interoperability of E-government Services

The aim of this paper is to present a high-level operational model for a solution that can improve significantly public services in Albania. The solution will increase the efficiency of public administration, quality of their offered service and saves a lot of time to people that today have to wait in queues. The paper brings an evaluation of problems that may be solved, critically analyze the implications and propose solutions. The core of the solution is to build an interoperable platform that will allow government units to exchange data by using networks. By using an interoperable platform, the institutions can exchange data for their internal needs and for people applying for services. Having IOP platform running, a portal can be built over it to offer different online services at one single entry for public. In a single entry we can offer to public a standard view of online services and reduce in maximum the security risks. 1. Implementation of interoperability solution for public services in Albania The public services that can be in focus of this analyze are numerous, but to illustrate the case it will be used just one of them. A personal experience of time consuming and bureaucratic story trying to renew the Driving license leaded to controversial thoughts about the concrete process and not only. In this process there are many problems that can be solved through an internetworking solution. The process requires going in several offices to complete it: completing paper forms and applying to driving license office, retrieving certificates of clearance from police and court offices, a paper from municipality about living address and medical test. This is a common problem that can be faced from everyone when applying for a new driver license, renewing or replacing a lost or stolen one. People are wasting a lot of time going in different state offices as those are not communicating to each other. The public administration is offering an unsatisfying service and in the meantime the society is facing a lot of staff costs and administrative expenses. The databases of these units: register of civilians, addressers, driving licenses, auto school data, police clearance and court clearance, medical test results can offer us the chance of building an interoperability solution. This solution can offer online application for driving license applicants and offer the possibility of exchanging the data between institutions. This way is quicker, safer in the point of originality of data and cost saving in terms of administrative expenses. Going further, the model of service can be used for other public services as well. Making it more common reduces the costs of interoperability interfaces. Concretely, the civil register interface will be in the core of these services and applying a charge on every request for info can make it profitable. 2. Driving license service for public It is important to state that the issue in discussion is very wide and complex and cannot be fully covered in just a coursework but this paper will be an attempt to treat it bringing some concepts on how it can be done. The paper will try to briefly design a solution that may help public services in general and will stand analyzing more in detail one of the services; driving licenses issuing. In this paper will be presented several problem stating today in public services in Albania and it will be done some analyses on how these problems can be solved in the current status of telecommunication technologies. In order to properly evaluate the case it have considered: o All my knowledge and experience in those